Customer Representative Officer - Malang (Retail & Consumer Products)

Join PT Sinergi Nusantara Sentosa as a Customer Representative Officer in Malang, Jawa Timur and become a key player in delivering exceptional service within the dynamic Retail & Consumer Products sector. This contract-based role offers a unique opportunity to work with a leading company in the retail industry, where your dedication and skills will directly impact customer satisfaction and business growth.

As a Customer Representative Officer, you will be the face of our customer service team, handling inquiries, resolving issues, and ensuring a seamless shopping experience for our valued customers. This position is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers. You will use tools like CRM systems, customer support software, and communication platforms to manage customer interactions effectively.

PT Sinergi Nusantara Sentosa is a rapidly growing company with a strong reputation in the retail sector. We are committed to fostering a culture of innovation and customer-centricity, providing you with the tools and support needed to excel in your role. Join us and be part of a team that values your contributions and helps you grow professionally.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Manage customer accounts and maintain accurate records using CRM systems.
• Assist in the development and implementation of customer service strategies.
• Collaborate with other departments to ensure a seamless shopping experience.
• Provide exceptional customer service through various communication channels.
• Monitor and report on customer satisfaction metrics.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and customer support software.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in both written and spoken Indonesian and English.
• Willingness to travel for business purposes.

🛠️ Keahlian

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