Multilingual Customer Issue Resolution Analyst - 3M

Join 3M, a global leader in innovation, as a Multilingual Customer Issue Resolution Analyst in the vibrant heart of Bali. This role is pivotal in ensuring seamless order-to-cash operations by providing exceptional multilingual support to our dive industry clients. Based in Canggu, you'll be part of a dynamic team that thrives on creativity and problem-solving.

As a Multilingual Customer Issue Resolution Analyst, you'll be the first point of contact for our international customers, resolving their issues promptly and professionally. You'll leverage your multilingual skills to communicate effectively across cultures, ensuring a smooth customer experience. This role offers a unique opportunity to work in a fast-paced environment, contributing to the success of our global operations.

In this role, you'll use industry-standard tools like Salesforce and SAP to manage customer data and transactions. You'll also have the chance to grow your career within a company known for its commitment to innovation and sustainability.

📋 Tanggung Jawab Pekerjaan

• Provide multilingual customer support to resolve issues related to orders, payments, and returns.
• Manage and update customer data in Salesforce and SAP.
• Ensure timely and accurate processing of order-to-cash transactions.
• Communicate effectively with international customers, bridging language barriers to maintain customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Monitor and report on customer support metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of training programs for new hires.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• 3-5 years of experience in customer service or a related role.
• Fluency in English and at least one other language (e.g., Indonesian, French, Spanish).
• Proficient in using Salesforce and SAP.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, multilingual environment.
• Certification in customer service or a related field is a plus.
• Passion for innovation and a commitment to sustainability.

🛠️ Keahlian

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