Homestay Operations Associate (Customer Service) - Bali

Join Feel Home Malaysia Sdn Bhd as a Homestay Operations Associate in the vibrant and culturally rich island of Bali! This role is perfect for a detail-oriented, customer-focused professional who thrives in the dynamic hospitality industry. As a Homestay Operations Associate, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. You'll work closely with our team to manage bookings, coordinate check-ins and check-outs, and address any guest inquiries promptly. This is an exciting opportunity to be part of a growing company that values innovation, teamwork, and guest satisfaction.

Feel Home Malaysia Sdn Bhd is a leading hospitality company in Bali, known for its commitment to providing exceptional service and creating unforgettable experiences for our guests. Our homestays are designed to offer a unique blend of comfort, convenience, and local culture. With a team of dedicated professionals, we strive to exceed our guests' expectations and build lasting relationships. If you're passionate about hospitality and eager to make a difference, we invite you to join us and be a part of our journey in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage guest bookings and reservations using our in-house booking system and Airbnb.
• Coordinate check-ins and check-outs, ensuring a smooth and efficient process for our guests.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Assist in maintaining the cleanliness and readiness of homestays for new guests.
• Collaborate with the housekeeping team to ensure all homestays are well-maintained and ready for new arrivals.
• Monitor guest feedback and suggest improvements to enhance the guest experience.
• Assist in the preparation and organization of homestay amenities, such as welcome packs and local guides.
• Stay updated on local attractions, events, and cultural activities to provide valuable recommendations to our guests.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or hospitality industry.
• Fluent in English and Bahasa Indonesia.
• Good communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Basic computer skills, including proficiency in Microsoft Office and Airbnb.
• Enthusiastic, friendly, and customer-oriented mindset.
• Willingness to learn and adapt to new situations.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

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